FAQ

Each Obetis pipe is crafted from carefully selected hardwoods such as briar, rosewood, or ebony. Every piece is handcrafted and polished to highlight its natural wood grain and timeless beauty.

Yes. Our artisans shape, sand, and finish each pipe by hand, ensuring that no two pieces are ever exactly alike. This handcrafted process gives each Obetis pipe its unique character.

Most of our pipe sets come with essential accessories such as a pipe tool, cleaning brush, and replacement filters. You can find detailed inclusions on each product page.

Absolutely. Obetis offers a range of designs for both new enthusiasts and seasoned collectors. Our portable series, for example, is lightweight and easy to maintain — ideal for first-time users.

Yes, natural hardwood varies in grain and tone, so each pipe has its own distinct pattern. These subtle differences make your pipe truly one of a kind.

We recommend gently cleaning the bowl before first use and allowing it to rest between sessions. This helps the pipe develop its natural patina over time.

Currently, we do not offer personalized engraving or custom designs. However, each Obetis pipe already carries a signature hand-finish that makes it uniquely yours.

We currently accept secure payments through Shopify Payments, which supports major credit and debit cards such as Visa, Mastercard, American Express, and Discover.

Yes. All transactions are processed through Shopify’s encrypted payment gateway. Your card details are never stored or shared with anyone — ensuring a safe and private checkout experience.

All prices on our website are displayed and charged in U.S. Dollars (USD). Please note that your bank may apply a small conversion fee if your card uses a different currency.

Once an order has been confirmed, we start processing it quickly. If you wish to make changes or cancel, please contact us as soon as possible at ObetisPipe@gmail.com. We’ll do our best to assist before the order ships.

This can happen for several reasons — incorrect card details, insufficient funds, or security restrictions from your bank. We recommend verifying your information or contacting your card issuer for assistance.

If your payment doesn’t go through, please double-check your card information and billing address. You can also try using another card or browser. Feel free to reach out if the issue continues.

Yes, an Obetis account is required to complete your purchase. This helps ensure your order details, delivery address, and tracking information are securely managed in one place.Creating an account also allows you to review your order history and receive updates on new collections.

All orders are fulfilled through Amazon Multi-Channel Fulfillment (MCF) warehouses. This allows us to deliver quickly and reliably using Amazon’s trusted logistics network.

Once your order has been shipped, you’ll receive a tracking number by email. You can click the link directly or enter the number on the carrier’s website to view the latest delivery updates.

Please contact us immediately at ObetisPipe@gmail.com.If your order hasn’t been shipped yet, we can update the address. However, once it’s in transit, we may be unable to make changes.

We monitor all shipments closely. If your tracking hasn’t updated for several days, please contact us — we’ll coordinate with the carrier to locate your package or arrange a replacement if necessary.

We occasionally offer free-shipping promotions. Please check our homepage banner or subscribe to our newsletter for the latest updates.

At this time, we only ship within the United States. We’re working on expanding our delivery coverage, so please stay tuned for future updates.

Orders are typically processed within 1–3 business days. Delivery within the U.S. usually takes 3–7 business days, depending on your location and the carrier’s schedule.

We accept returns within 30 days of delivery for unused items in their original packaging. Please ensure that the product and accessories are in the same condition as received.

If the return is due to a defective or incorrect item, we’ll cover the return shipping cost. For other cases (e.g. change of mind), the customer is responsible for the return shipping fee.

Please contact us immediately with clear photos of the item and packaging. We’ll verify the issue and arrange a replacement or refund as soon as possible.

Once we receive and inspect your return, we’ll process your refund within 5–7 business days. Refunds will be issued to the original payment method used at checkout.

We currently do not offer direct exchanges. If you’d like a different item, please return the original product for a refund and place a new order.

Items purchased during clearance or final-sale promotions are non-returnable, unless defective or damaged upon arrival.

Once your return has been received and processed, you’ll receive a confirmation email. You can also contact us anytime to check the status.

After each use, allow your pipe to cool completely before cleaning. Use a pipe cleaner to gently remove residue from the stem and bowl. Avoid using harsh chemicals or soaking the pipe in water.

To preserve the natural wood grain, wipe the exterior gently with a soft cloth. A light application of wood care oil or natural wax every few months can enhance its shine and durability.

Store your pipe in a cool, dry place away from direct sunlight. Each Obetis pipe comes with a velvet pouch or storage box — perfect for keeping it protected and dust-free.

We don’t recommend using alcohol or strong solvents, as they may damage the wood or finish. Instead, use mild pipe cleaning solutions or natural alternatives designed for wooden products.

Light cleaning after each use is ideal. A more thorough cleaning once every 10–15 sessions helps maintain airflow and longevity. Regular care allows the pipe to age beautifully over time.

Natural hardwood develops a richer tone with use — it’s part of the pipe’s charm. The subtle patina that forms is unique to each owner, reflecting your personal rhythm and habits.

Absolutely. Many Obetis sets include a portable pouch or holster for safe travel. We recommend emptying and cleaning your pipe before packing it to keep it fresh.

You can reach us anytime at ObetisPipe@gmail.com.Our team usually replies within 24–48 hours (business days). We’re always happy to help with your order or any questions about our products.

Our support team is available Monday to Friday, 9:00 AM – 6:00 PM (EST).Messages received outside these hours will be answered the next business day.

Yes, we welcome collaboration and wholesale inquiries.Please contact us at ObetisPipe@gmail.com with the subject line “Wholesale Inquiry”, and our brand team will respond shortly.

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No problem — just reach out! Send us an email or message through the contact form on our website, and we’ll make sure your question is answered.